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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan originators and processors effectively communicated details through each phase of the process.
Not much back and forth
No one reached out at anytime to review any documents with me. I have had many mortgages so it was not a big issue but it was not world class service. I had to ask what the closing date was it was never visible or communicated. No one ever told me what my wife’s code to sign documents would be and she got locked out and could not sign the disclosures. I asked Tracy several times for help before she told me that Karen didn’t even need to sign. Could have been a lot better
Our service agent was outstanding! Max walked us through every step of the process. He provided timely updates, patiently answered our questions and made this one of the smoothest refinances we’ve ever experienced.
Adrianna was lovely to correspond and work with! Knowledgeable and nice all in one great personality.
communication after the loan was pre-approved was beyond poor. As well, knowing where your customer is located would be good. We had a number of calls at 8 or 9pm about our loan because the officer was west coast and we are east coast. This really isn't a good thing for a large company and nobody wants to be talking about their loan at that time of night. In addition, having up-to-date documents at closing is really important. The documents were slow in coming and were inaccurate when we receive
Initially, the process was pleasant. However, trying to get in touch with someone was painful. I understand the remote workforce and challenges that COVID has created, however, their should have been a better plan in place. My closing dates were rescheduled multiple times without communication or notification. Cash to closing changed after confirmation due to date of actual closing date. I was accommodating to all scheduled dates.
Due to Covid 19, I feel that the process took longer
While Patrick Kirk was excellent in conveying expectations and answering questions when I was able to speak to him directly, I probably spoke with around 10 different reps. Some were great, while others seemed put-out to have to talk to me. We had an issue that took way too long to resolve with underwriting regarding a document request for a road maintenance agreement, that did not exist. It took 3.5 weeks, & many reps not knowing why this was being requested, to finally get this fixed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.