This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From setting up the loan to the final approval of loan, there was lack of communication about the process, change in lock in points rate and lack of response from penny mac’s representatives in a timely fashion. This was a terrible experience.
Great process. A little confusing as the loan amount changes slightly through closing to account for payments made during the process and other details, but overall as expected.
There were phone calls (messages left), I was told was sent to reach out to me that I did not receive by multiple people. Later findings, is that there was an unknown number in their system.
Quick and easy. Everyone was great
Regina was very helpful and friendly. She is appreciated.
I was shopping for a refi and looking for some cash back. Was told by the officer on the phone that we would get almost $1,500 back from our escrow balance - this put us close to what we wanted back, so we stayed with Penny Mac instead of another mortgage company. We only received a $500 escrow check. I emailed my dissatisfaction back on Monday, 5/18 and have yet to receive a call or email back almost a week later.
Amazing! The process was very quick and easy. I was able to get my house refinanced in less than 30 days. The team was awesome with communications and updating me throughout the whole process. I was blessed to be able to refinance for the number of years requested and received a better rate than I expected. I would like to send a special thanks to Mr. Ahmed, Mr. Reid and the entire Team that assisted me in this process. I Would also like to thank Mrs. James from the title company.
Great experience! Lots of communication, George and team made it easy!
We finished the refinance process amidst a global pandemic requiring working remotely. I happy that it is completed. It will save my family a good amount of money. Thank you Pennymac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,335 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.