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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone I had contact with over this process was very professional and kind. They were eager to answer my questions and made the experience very smooth.
I sent many emails that went unanswered. For instance, I asked if closing could be moved up and never received an answer. I would send an email to someone and that person would not respond. They would send me an email but it was not a response and clearly unrelated to my question. The only way I got answers to my questions was if I called which required me to be on holdx I was told different things by different people about what documents would be required. I’d say more but character limit met.
I don't go around recommending anything to anyone, so don't hold it against Sara. Sara does need to work on her personality some, open up, smile over the phone and totally enjoy your work, when a customer makes small talk, make small talk, mirror the customer if they like small talk, do it, if they are all business then be all business. I am not sure why this survey is on Sara though, there are at least two other people I worked with during this process. One bonehead addressed me as Hammer.
Poor communication and false information.
The day before closing I had asked if rates had gone below 2.75% and was told no. Now, maybe that was correct but the same day of closing I got a letter advertising a 2.25 rate. I wish I had known I only had 3 days to cancel this refi and I am pretty upset about it.
It was quick and easy.
It was a very easy and quick process
We had a positive experience with PennyMac thanks to the patience and clear communication of our loan officer and his assistant.
It was a great experience over the phone with Patrick Kirk and Zachary Teahan! They helped us all the way through our refinance process! Thank you for your help!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.