PENNYMAC

DARRYL L. 

on Birdeye

5 years ago

The experience was great the only unexpected thing was we were going to bring four dollars to closing and ended up having to bring $84 to closing which is still great that was the only glitch in the whole thing and it was very fast and easy to complete plus we got to skip a house payment yay!! 

Raymond W. 

on Birdeye

5 years ago

Phone calls were answered promptly. I do not enjoy sitting on hold. Anna did a wonderful job navigating the complexities of the process. Good job Anna. 

JOANNE P. 

on Birdeye

5 years ago

Loan terms were changed multiple times (unfavorably) without any communication. It took more than a month for Penny Mac to decide to honor the original terms. I have no complaints about Faiza. 

JEFFREY C. 

on Birdeye

5 years ago

I asked for my appraisal about 10 times and never saw paperwork until I signed documents. The loan advisor Will was happy to start the process so he could get paid but anytime I asked questions he was very short and not helpful. When I called the mac team nobody ever answered and long wait times. Communication was poorly designed. Hilda was fine, but I submitted everything but they kept needing more documents. It was a cluster probably covid19, I guess. Ill make sure I pay you, thanks for a loan 

SAMUEL R. 

on Birdeye

5 years ago

My refinance process with PennyMac was quick and easy. Even though the penny Mac team were working from home, Jorge and team were still very responsive. I appreciate your great service. 

Sarah H. 

on Birdeye

5 years ago

Great experience 

William R. 

on Birdeye

5 years ago

Updating the payoff statements when I sent them several times to get a more accurate closing statement. Also it would make more sense to send the payoffs directly to the creditors instead of to me then I sending them back to the creditors. 

Joeli Y. 

on Birdeye

5 years ago

It felt like everyone was on our side to get it done! 

HEATHER R. 

on Birdeye

5 years ago

Tracy Parker is the best.