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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Nancy was impossible for me to get a hold of, though I was available every time she called me (minus once). She didn't return my calls because "there's a delay" with her voicemail. At the close my process, I had one final question I needed an answer to. 6 days later, and no follow up. I called customer service and her response was in the file - but she NEVER communicated it to me. Nancy came across as a very nice person, but perhaps overworked.
Everyone at Penny mac was so professional and personable.
This was my 2nd refi with Penny Mac and had my 1st experience not gone "Great" I would have looked for another lender. The personnel are very knowledgeable and clearly explain processes. Nick Hagen frequently called me to update where my application was in the process. Great Guy!
The amount due at closing continuously changed. We were told no money due at closing. We had to get the loan revised three times! It was frustrating.
During the COVID-19 Pandemic I felt that this Refinancing process flowed smoothly and quickly under the circumstances of many individuals working from home. I can imagine how much quicker things would have processed under normal operations. However, the time for completion fit my needs perfectly and I greatly appreciate the professionalism from the employees of PennyMac.
The loan rep was not organized. Asking for documents that could be found on my orginal loan or after submitting the documents asking 2 time for me to up load. Then he wanted to schedule my closing twice, once after I was confirmed. This was annoying.
Fast and professional. The communication was not clear. Clients should be given a reasonable expectation of what's nest and when. I'm an existing customer and PennyMac has a good reputation. So I felt safe. Overall, the transaction went smoothly.
The loan process and customer service was excellent. David Malki and My'Esha Allen provided prompt and professional service. They were responsive to calls and email inquiries and ensured that we were informed of the process. The closing process needs improvement. This was the second time that I closed a loan with PennyMac and the experience both times was horrible. We were not notified that the closing date was postponed until we called after the scheduled appointment time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.