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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every single person i came in contact with that had anything to do with my loan showed consistent and punctual timing and accuracy. I would recommend Penny Mac all day long.
My closing documents were wrong 3 times. The closing process was not clearly explained to me. I had to be on the phone sometimes with PennyMac 2-3 times per day leading up to my closing to make sure everything was actually accurate. My loan officers wouldn’t return my calls when they said that they would.
My electronic experience was great. However, the in-person experiences were not. The appraiser nor the closer wore masks and/or gloves to my home. I would think with a pandemic they would have more regard for me and my family.
The entire team could have done a better job of giving a weekly update for a process that took a few months. I know this is standard in my job. I can’t blame any one person because this appears to be a PennyMac-wide issue. The automated email updates with no information are useless. Because they are useless, they end up being annoying. A simple, comprehensive weekly update would add tremendous value to your customers. In the end, Brittany made it right, and was quite congenial.
Great service and execution. We had no issues!
Disappointed that PMI was not mentioned and slotted in with my payments.
Everything was great
Sandra was very professional. She also kept me informed. She did a excellent job Thank Sandra. 👍👍👍👍👍👍👍
The ease of working with PenneyMac and how simple they made the whole refi process to be completed during the Covid-19 pandemic.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,112 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.