This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I wish that the documents that were needed we’re communicated with a longer time frame. Paperwork requested was need with a two day turn over. Requested very close to closing instead of at the beginning with the rest of the paperwork.
Was a great experience very pleasant very nice people. I would do it again.
I was a bit hesitant to refinance with PennyMac based on a few other reviews. After the process has been completed I can tell you that from start to finish the experience has been nothing but outstanding and pleasant. The team I worked with was awesome. Sara and Tiffany explained and answered every question I had in a timely manner. The few times I called and got someone else they too were knowledgeable, helpful and pleasant. I would recommend PennyMac without hesitation to anyone .
It was difficult to communicate with my loan officer. I didn’t have a direct phone number or email address, and I only received a response after several emails and several days, and if I missed a call because I was working, I couldn’t call back.
Penny Mac’s VA loan refinance program is amazing! The process was very easy and stress-free. My loan agent (Julian) was very responsive to my inquiries and always kept me updated on the process. Even in the midst of the ongoing health pandemic, Penny Mac processed my refinance application in a timely manner. The closing agent came directly to my home to facilitate the signing. Most importantly, Penny Mac allowed my wife and I to refinance to a rate that was almost a full percentage point lower.
Thank you Nicholas and all who helped in this process with great communication and professionalism.
Good rate and good service.
The service I received was very professional,prompt and thorough. The staff was very courteous. I would highly recommend them. Jim W.
Nice responsive people at every level.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.