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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan process was extremely easy and the team I had did great. Only 1 question was answered incorrectly. I asked if the negative balance was money that I would receive and I got a call back saying that it was not but it was. Not a big deal at all,very satisfied with the team.
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Very pleasant experience!
Penny Mac provided great service and had been really easy to use.
Our loan was quick and easy. We save $166 per MONTH!! Thank you Penny Mac
I was hoping to save $200 a month by refinancing at a lower interest-rate. But after the loan was complete it was $30 more than what I was paying now! I was a little disappointed in that but then my closing agent explained that my taxes and insurance were going up and that was why it was costing me more!
Penny Mac communicated well and replied to all my questions fairly promptly, my customer service rep was 100% spot on, my loan agent wasn't as quick at replying to my emails or questions.
Calling to speak with my loan office was like trying to break into Fort Knox. I left messages with support staff who assured my I would receive a call back. For 3 weeks I tried to get through to check on rates and never received a call back from Dalia Rodriguez. I was told if the rates drop significantly I could change my rate one time before closing. It’s hard to know what the rate is for the day when I was constantly re-routed when I would call, never allowed to speak with a loan advise
Smooth process and great communication!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,113 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.