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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan takes more than 6 months. Every “follow up”/reply takes a week. Nothing clearly. And I submitted documents several times to several emails and persons and also online page. You should update and make everything smooth on an online platform to share everything easily.
The amount of time it took to get back to me after asking a question. It seemed responses were only sent on a Saturday or Sunday. The rate dropped considerably during the 2 month plus time it took to close this. The previous loan through you all only took a little over a month. Squabbling over $32 on an account that you all wanted paid off was ridiculous. The original amount of the card was just over $200 and the full payment wasn't received though it was paid off. Having to wait until th
Appraisal came out twice, my fees keep going up every week closing cost doubled at signing. Mortgage insurance went from 4 years to 15 years.
1)Truthful representation. For example, being told by salesman that we had been given an appraisal waiver, then being told by the second member of the team ( at the last moment) that we would need to go through an appraisal after all. 2) We waited for the "mobile notary" on our closing day and after the time for their arrival had passed by 30 minutes, we reached out to the notary who informed us that the closing had been cancelled. Penny Mac failed to get the docs to her in time.
Give me real time frame of when then loan would be completed. I had to call each week to find out when, and each time I was told you should here tomorrow with a date. this when on for a month.
Charles was great. It’s the rest of the people I had trouble with. Seems like a talked to 20+ people during the course of the process. Feel like I was explaining the same thing over and over. At one point I had just figured the wasn’t going to go through and was ready to give up. Ultimately it did close, but it was very frustrating.
Really helpful with the Covid 19 shut down. Drive by appraisal and the notary wore a mask and we sat under the shade of an umbrella..We wore masks and gloves too. Really appreciated that consideration since both my husband and I are high risk seniors with health problems. Thank you so much for your help and consideration.
Very thorough and helpful. Jesse was great and timely.
My only issue was my wife's name was spelled wrong on some of the paperwork which we did not know we would be able to close with Notary at the time but everything worked just fine.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,838 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.