This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was well informed throughout the entire process. All my questions were answered promptly and we were able to close ahead of schedule. This was by far the smoothest mortgage process I've ever been through. Great job Penny Mac!!!
Working with Antonio Torres was great. He explained all the steps, helped us understand the whole process, and always prompt in returning any calls or emails we sent him. The whole process with the Penny Mac team was great!
If the rate and closing costs were lower for a 100% Disabled Veteran then this refinance would be great but the loan officer charged us too much, I requested a 5K total costs for this refinance but she charged more than the requested amount so we’re not happy.
Very polite. Answered all my questions in a timely manner. Made the process of buying my home very easy.
Loan process was very quick and smooth. I am 100% happy with my Refi!
It was pretty easy and they worked with us.
Deion' a really nice person but communication was really not there the way I would have liked was not able to get ahold of my L.O, when I did, I felt that I was bothering him. I realize this whole covid-19 thing kind of threw a wrench in everything but I so did not expect for my loan to take one week shy of 3 months to close and it took me calling & pestering to find out what was taking so long, come to find out it had to do with the subordinations and I jumped in and made sure they got done
The initial loan officer that I worked with would not respond to my e-mails after he turned the file over to the underwriting and closing team. I also e-mailed multiple documents as requested that did not get uploaded to my account and had to provide them again. I also requested a copy of the closing statement the day before closing to ensure it was accurate and I had to receive that from my title closing agent. I had to do a lot of the work for this refinance, I was disappointed with PennyMa
Courtesy was always above reproach.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,114 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.