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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bravo
The process went smooth from start to finish.
Had PennyMac in the past, as the company I pay every month, no complaints. Going through the closing process of buying a new house with them, worst experience ever. They are so disorganized and their system handcuffs their own employees. Everyone was ready for closing except PennyMac and missed my closing because of this.
Everything went smoothly
Friendly, accurate, professional all of the team that I worked with especially under the circumstances of working from home, everything went very smooth, would advise anyone to use them.
The PennyMac team did a great job of answering any questions I had.
-contact with individual loan processor is difficult. A general line and mailbox for contact is not an acceptable method of communication. -my loan open topics did not move forward unless I called to push it forward. At that point my processor would go through emails and upload documents. -my closing date was nearly missed because of an oversight on the seller concessions. My loan was “approved” for 2 weeks prior to closing and the day before closing we were reworking all loan details.
The communication was not existent. Gwendolyn made 1 call to me. She was unpleasant and unprofessional. I never heard from Gwendolyn after the initial call. I sent email after email and phone call with no response. As a result I had to go to her management, who provided false promises and he too (Craig Wood) failed to communicate as promised. I was forced to reach out to (Teresa Henry) his VP, she was amazing. She did exactly what needed to be done and it was simply active communication.
Accurate information from Vonnie, she was off by $5000 in our out pocket cash to close the loan. I asked her multiple times and multiple times she gave me the wrong information. Even when I received the closing documents I asked her the remaining out of pocket cash and she was off by $5000. It wasn't until we closed escrow that we were surprised by the money I had to wire. I even asked to talk to her supervisor to try to get some help and he was even worse than Vonnie. Incompetent and rude
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,838 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.