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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Customer service was great, we were always updated on our loan process. The overall loan process was very quick despite our current situation Covid 19. We are very pleased and happy with Penny Mac Loan processing dept. Richard was always in contact with us and we want to thank him and everyone that helped us.
Our experience was great. The closing date was surprisingly scheduled earlier than we expected. We thought it would be done in June. The closing process was held here in our home, which was highly appreciated by my spouse. The closing process was shorter than we anticipated,
Very smooth process. My only complaint was my appt. to sign the papers. No confirmation, and the person was late, so I was unsure if we were still on since everything was so automated. Everything was very professional and easy.
Very pleasant and quick experience. The communication was prompt and very helpful.
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Very smooth. Thank you
Everything closed on-time. However it was extremely hard initially to get someone to call me back to get the process going. And once we started it was extremely hard to get a call back, response, email or any communication answered if you had a question.
A much better experience than we've had in the past!
Great experience
PENNYMAC has a 4.4 star rating with 48,114 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.