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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The process was tremendously smooth and PennyMac was there every step of the way. Even when we were focused on other things, our agents kept us on track.
PennyMac team made the refinance process from start to finish easy.
She was very perfectional nice to talk to,explain all details so I would understand them. Thank her for me Mr A
Overall got a great rate and closing on time.
Everyone was great! Easy and simple process.
Great lender A+++*
The overall experience of the refinance process was great.
This was my first time with online loans. There were many people processing the loan. I had to ask and try to email to follow up often. There were many change of hands on the loan. I was worried about the whole process. I had over 5 different people I spoke with, some had little or was not aware of what was said from the prior contacts, but they were all patient and assuring. At the end, everything came through. I would recommend Penny Mac considering everyone had to Work from home. Thank you!
Loan processors should have their own extension so customers can contact them directly without talking to a different person each time they call. I made 20 phone calls which resulted in 20 different people to include 4 managers that resulted in 1 returning my call. This is why I highly recommend individual phone extensions.
PENNYMAC has a 4.4 star rating with 48,838 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.