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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communicated clearly and returned calls to make sure my questions were answered.
The staff was attentive and spoke clearly.
I got help when my Experian credit check was very difficult to access to remove the credit freeze. They were very patient with me when it took extra time to send documents.
in short, it was a fiasco from beginning to end but they only allow 500 characters so I won't go into detail. Very poor service. Wrong information on closing documents and BLANK documents they wanted us to sign. Unnecessary costs incurred (2 appraisals). Resending of documents and HR employment verifications again and again and again that they claimed to not get but then verified they did in fact have them all.....and that's the short version.
I had great service even though the virus issue we are all going through glad Im with pennymac
Simple and easy. All the process was trough my computer and I liked that we signed all final closing paperwork at home.
Cheree was awesome. She called weekly with updates and was very helpful in getting a few little problems taken care. Great experience
Aida Garcia was very helpful in the process of my closing and I really appreciate her customer service that k you so much again
We refi'ed-Pennymac was my lender already so it should be super quick & easy - NOT - it took 7 weeks to close on a refi AND my loan disbursement was DELAYED and nobody told me there were issues! My title was not put through the title co I chose until it was late - emails if returned were not for 2 & 3 days after I emailed - calls not returned for days - never heard back for last 2 weeks from my assigned person, never had answers on questions or ETA - terrible service- no Pennymac Promise here!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,838 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.