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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
He really took the time to explain the process. Followed up with all questions promptly and was very professional during each step of the way. It was very much appreciated with my hectic schedule.
The entire process was very smooth. Questions and concerns were taken care of quickly. Great job from all!
Everything was smooth and seamless.
All the folks I interfaced with at PennyMac were extremely courteous and willing to help. I was always able to get prompt answer to any questions I had and was kept apprise of my application status along the way. I have always found it easy to do business with PennyMac.
There was an extreme lack of communication. We loved Pennymac before this refinance experience, but we were very disappointed with the process. Things were not explained clearly to us and once we started to ask questions we received the cold shoulder and nobody would return our calls. The interns and receptionists were outstanding and did a better job of communicating with us and answering questions than the rest of the team.
The overall experience was horrible. On several occasions it took several weeks to contact the individuals handling my loan. Communication between the people handling my loan within PennyMac was also horrible. I was told several times that a person would be in touch with me "soon," only to wait weeks with no contact. I would then have to go through an exhausting process of waiting on hold with different representatives on the phone just to get to the wrong person in the end! Terrible experience
Awesome
Our loan refinance was made easy under every aspect making it a stress-free experience! The PennyMAC team we had was great. I would recommend their services to anyone.
The MacTeam was always available, helpful and patiently answered all our questions. Thank you Monisha
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,838 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.