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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent job and very responsive to my questions. This is my second home loan with PennyMac and I am a satisfied customer’
This was the easiest refill that We have ever done. Everything was done on the computer, didn't have to find extra information. It was not stressful at all. Thank you for the smooth transition.
I couldn't be happier! Even through these terrible times we all are going through, the staff at Penny Mac had me refinanced quickly and without any long delays or "hangups". From the 1st staff member i dealt with...to the last,they ALL were great! I would highly recommend Penny Mac. Thank you Miss Ammie and ALL of your team!
Nikita was great during the process from beginning to end
Jason and Molly were fantastic! Everything was handled very professional and fast.
Process was quick and easy. Document portal worked easily and well. Mortgage agent was prompt and effective.
N/a
Initializing the refi went fine. Julia was terrific to work with. Once the loan process moved on to the next person, communication died off and it was frustrating. Given the current pandemic, and parties working from home, etc. it is easier to understand, but no easier, given we had to make repairs in a timely manner, but prior to and post repairs there were periods of a few days with no communication. Overall, I'd say 7/10. I also advise future buyers to shop around for people to do closing.
Good explanations and support from the agent we began the work with. He set it in motion and was patient in explaining the process and what we should expect. Ms. Payton did very well at her end, helping us through the repetitive and unclear (and sometimes contradictory) document requests (not her fault) until the department which sent the requests was satisfied.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.