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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Granted, we are in the middle of a pandemic. The process took forever. Carlton never really knew what was going on. It was frustrating. It was suppose to be a straight forward streamline refinance. Joseph D was great and patient. Overall we got what we were looking for mostly. The process was quite the journey to get there.
The whole process was smoothe and we didn’t have to provide additional documentation as it was already on file. The one thing I will mention that slowed the process down was waiting in a shipping label from title. I called at 9am mountain time and did not receive a follow up call until 6pm that day that could have delayed the whole process. We applied May 5th and the loan was funded May 28th.
Carlton Blood and Julia Green provided excellent service during the initial and final process.
I was hearing from too many people, all with different names and the effort became complicated and a little difficult to follow exactly what was going on. Too often when asking questions the individuals would agree to call me back with answers and I would never receive a callback. several days later I would receive a new call from someone else and when I would ask the same unanswered questions I would receive, "I'll call you back" and no call came
I believe I got the best interest reduction possible . Service was outstanding , above and beyond ! My Loan Specialist Drew met all my expectations and my requests professionally in a timely fashion. Sincerely Mr. Frank
It was easy, direct, and predictable. Everything happened within the promised time frame. When I had a question, It was easy to get to get to a team member and they always knew what they were doing and knew the status of my loan. Seriously, this was not stressful and it was very easy.
I'm not exactly sure. I was just a little concerned because the title company didn't have all of the information the day before close and couldn't get a hold of anyone. They called me and I had to contact someone. Maybe if there would be a way to not have so many people involved.
Mr Hoffman was a pleasure to work with. He communicated with me often and clearly. He responded to my calls and kept me informed of developments. Thank you!
Communication promises not kept. Failure of communication between team members. Failure to respond to information provided in a timely and professional manner. Just a list of mishandling of the process.this is not to condemn everyone on the team, but it is to say the performance of the team as a whole was unsatisfactory to me.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,838 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.