PENNYMAC

TABITHA S. 

on Birdeye

5 years ago

Clear communication and clear phone calls. I had to make all the calls to your company and the calls eventually escalated to a manager who NEVER returned my calls. I had to give at least 1 star to move thru your survey but really it deserved NO stars. I will NEVER refinance with this company again. The poorest customer service I have ever received from a company. You all should be ashamed of this service. 

Rebecca R. 

on Birdeye

5 years ago

The refinance process was made painless for me. 

DAVID B. 

on Birdeye

5 years ago

Very slow process. Hard to get ahold of people. I would get a different person every time I called and they wouldn’t know my loan history. I did not get calls back in a timely manner. When I was on a call it seemed like the loan officer was in a rush to get off the line. There were errors in the documents a few times and I repeatedly provided my closing attorney information which was ignored and another closing attorney and title company assigned. 

JODY F. 

on Birdeye

5 years ago

The whole process was easy and fast. 

Gary I. 

on Birdeye

5 years ago

Billy and Raveena are great to work with. Everything was explained in detail. The closing went great! I love working with Penny Mac. Thank you! 

PAMELA W. 

on Birdeye

5 years ago

Excellent service and super helpful answering questions and keeping me informed :) 

Christopher L. 

on Birdeye

5 years ago

Communicating 

Edson Ramos F. 

on Birdeye

5 years ago

Gracias a Penny Mac por todo su apoyo y colaboracion durante este proceso. Lo hicieron facil y Seguro. 

TIMOTHY W. 

on Birdeye

5 years ago

It was a GREAT experience.