PENNYMAC

MELODY F. 

on Birdeye

5 years ago

Despite the fact the we are all working remotely Maranda and her team made the refinance happen. We're happy with everyone we worked with start to finish. Thanks. 

BENJAMIN S. 

on Birdeye

5 years ago

The communication wasn’t clear , we sent documents multiple times and some people saw them in our file while others did not . We should of closed weeks before we did and there was NO communication on way it has been delayed for over three weeks until I was able to finally speak with a manager . Oh and I was also hung up on by your staff on purpose as well . It was not a pleasant transaction and it seemed difficult and like pulling the teeth almost the whole time .  

MARTY M. 

on Birdeye

5 years ago

I've refinanced before and it was a very unpleasant process. This time around, everyone was very communicative, patient and friendly. They did not constantly bombard me w/ emails or phone calls about giving them more documents. It was the easiest process and I'm grateful for their professionalism and their attention to detail. I highly recommend. 

TOMOKO T. 

on Birdeye

5 years ago

Everything was very smooth except for the time it took. I understand because of COVID19 it was difficult , but frustrating that I had no idea what is going on until I talked with Ashley. she was great. 

Judith T. 

on Birdeye

5 years ago

the rate it took to get to closing 

JUAN C. 

on Birdeye

5 years ago

Your reps are very easy to work with and kept me up to date on the process of my loan. 

MICHAEL R. 

on Birdeye

5 years ago

PennyMac is a wonderful wonderful company! Elizabeth was awesome person to talk to and always was fun to talk to!!! she's an excellent person for your company !!!!she definitely needs a pay raise because she is unbelievable!!!! 

DAVID M. 

on Birdeye

5 years ago

From the first call talking with fill until the closing it was an easy process. Everyone we dealt with was helpful and pleasant. 

MICHAEL W. 

on Birdeye

5 years ago

...