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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good, was able to communicate easily
Overall the experience was very pleasent and didn't take nearly as long as I thought it would have.
Not having to resend documents repeatedly.
I was assisted in a timely manner and had great customer service along the way.
I told them from the beginning that was not a tech/email savvy person. The back and forth phone calls was ridiculous. I hardly ever got to speak to the same person. When I would call either of the contact people that I was supposed to be dealing with it, would take forever for a return phone call. As I was waiting for a call back, I would receive multiple emails from other people at PennyMac which made the process very confusing.
Every step of the process was communicated and done in a timely manner. Stress free for us!
Everything went very smoothly and quickly.
Great from beginning to end
To have less people handle the process so customer doesn't have to repeat what was told by other representatives. One agent asked for one thing and said they would check into it and another agent would repeat what the previous agent stated. Making the process longer than necessary.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.