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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I liked how the company would call, check in, and reinforce anything that needed to be followed up with. I also like how they were competitive and took action when needed!
A very great experience. The process was smooth and quick. There seem to be no confusion over any aspects of this procedure. Very pleased with how everything worked out.
nothing more to say
The only person who screw things up for me and was consistently customer focused was my loan officer, Jason Pliska. He was fantastic, going above and beyond even when it wasn't his part of the process. Everyone else pretty much failed. PennyMac decided that I needed flood insurance when I've never needed it before AND my property is clearly not in a flood zone. FEMA maps show that and the appraisal shows that. Closing process delay weeks due to this. There is more but I don't have space.
Communication between departments is lacking. Processors asked for the same paperwork over and over again that was sent to the loan officer.
Professional. We have refinanced/bought homes several times and this was the easiest, streamlined experience so far.
Simple process and receiving weekly updates.
We are loyal PennyMac customers. This is the third refi we've been through with PennyMac. Always helpful customer service keep us loyal. It's a shame so much junk mail gets thrown away from others attempting to lure us away. Not going to happen. PennyMac rocks!
Loan process at Penny Mac was accurate and fast. Very pleased with outcome. Thank You
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.