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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A little confused at first but Everything worked out as it should have.
I was verbally told interest would freeze for two months during a refi, then over contract shown it wouldn't. I was given a 0900 refi signing appointment but no one showed and got a call at 1015 that someone I never heard of would be coming to my house to sign the docs. I had to go through a whole refi process for a changed interest rate when pennymac should be able to handle that infernally. Pennymac also couldn't have their estimators talk with their assistance team during one call session.
Everything went smooth and in a timely manner
Loan Processor Kali Thompson first called me on 4/20 and left a detailed vm introducing herself as my Loan Processor Though I only missed her call by less than 5 minutes, I wasn't able to reach her and had to leave a message with a different LP. I called several times over the next few days, and never was able to reach her. When she finally did call me a good week later, she gave me wrong information tied to closing monies due me --- both related to it's disperse timing, and the amount.
All good!!
The people were so friendly and explained everything
Jesse was great. There were costs I was not expecting and we were able to work through it. At the end, the confirmation of employment was rough. My company is global and it was difficult to reach someone that could confirm my employment via email.
I can not Thank PennyMac enough. I love you guys. Kristen Griffin you made the experience wonderful, under the COVID-19 circumstances. PennyMac Team made my Year, working so hard to complete the entire process. You encouraged me so much, trying when I did know if is was going to happen. Penny Mac you do not know what it meant to me & my family. Thank you. Anthony Vargas
Everything was great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.