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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had to ask repeatedly for my interest rate and loan term to be updated correctly on the loan disclosures. Even at the point where I received the final disclosure prior to closing, the numbers were not correct. The first closing agent, Andrew Mortenson, ( I think that last name is correct) got contentious with me over the issue. He pointed out that several of the interim disclosures had the incorrect interest rate and that I had accepted them. This was not true, as I challenged each one.
I emailed a couple of times with questions and didn’t get a response. One was pertaining to a payment that didn’t go through and I ended up paying a late fee because it wasn’t addressed. It was my fault too for not being more persistent in getting my information.
They took care of me all the way. When I had some concerning questions they were always helpful to make me understand what the expenses were and why.
The team was great to work with especially in the times we are going through now ,all questions were answered as needed without delay.I would recommend Penny Mac to my friends
Constant updates and steady progress even under quarantine conditions
Tony and Michael were both wonderful to work with! They kept me well informed thru the whole process and followed my loan all the way thru to make sure that I closed in less then 30 days!
Nick and Skyler were great to work with! I shopped around and am glad I chose Pennymac. They got me the best possible rate, and at the lowest possible cost. Even during an extremely busy time they made the process super quick and easy. Thank you for a great experience.
We had no issues and everyone we dealt with was polite, conscientious and efficient. thank you
Mr Hagan was very professional and knowledgeable
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,356 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.