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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,841 reviews
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Thomas Van H.'s profile image
Thomas Van H. 
on Birdeye

4 years ago

Very smooth and easy process. All the people I interacted with were very friendly. 

ADAM C.'s profile image
ADAM C. 
on Birdeye

4 years ago

Thank you! 

John A.'s profile image
John A. 
on Birdeye

4 years ago

Easy process and explained well. Also, good rate. 

Joseph T.'s profile image
Joseph T. 
on Birdeye

4 years ago

The refinance went very smoothly. Julian kept me informed on what was going on every step way 

LIEM N.'s profile image
LIEM N. 
on Birdeye

4 years ago

There were lots of both miscommunication and lack of communication. From the very beginning it started out good then turn south fast. On the day of closing and even after leaving the title company. You would think nothing else could go wrong at this point, but it did. Transparency would have made this experience better for me and correct answers. 

BRIAN M.'s profile image
BRIAN M. 
on Birdeye

4 years ago

Overall worked out, so that’s good. Happy w refinance. 1. Almost no response from Adam. Rob was better. Process was delayed a few times. It expedited a lot when we started calling the main number and working with whoever answered. 2. Lots of early confusion on need for appraisal. 3. Not clear whether we needed 4K to close, or would get 2k back. 4. We weren’t aware we had paid points until signing closing documents. 5. We aren’t aware of 2 years PMI until closing disclosure. 

JOHN P.'s profile image
JOHN P. 
on Birdeye

4 years ago

Quick and easy. I have let my friends know how my experience has gone and that I was impressed with the outcome. 

REMSON D.'s profile image
REMSON D. 
on Birdeye

4 years ago

The process went smoothly. The PennyMac Team was very nice and able to answer all my questioned and closed our loan on a timely manner. Thank you PennyMac Team! 

MARK C.'s profile image
MARK C. 
on Birdeye

4 years ago

The service provided by my M.A.C. Team was great. They made sure all my concerns were Addressed in a timely manner. I have No regrets having refinanced through PennyMac. I would recommend my MAC team to anyone seeking a great Mortgage refinance experience. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,841 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.