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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I realize that operating in this new normal "COVID -19" environment can be difficult for coworkers used to speaking to each other face to face when working on a loan but there were some gaps in communication between the loan specialist and loan officers. Information that should have been asked at the beginning of the 8 week process, i.e. employment verification, credit check indicated that someone was not following a checklist of required information and sharing amongst the parties.
Tony was very nice, helpful and patient with us. Linda did a great job also. Loved a smooth and easy the process went. We’ve already referred one friend and I’m sure we will more. Thank you.
Victor Martinez was fantastic and he is the primary reason for my Great Experience rating. He provided me with his direct number and was always available to me via phone and email. He spent all of the time that I required answering my questions and walking me through documentation. He did a terrific job!! I had very little interaction with Linda Frazier. She sent me a few emails requesting information that I previously provided and I was never able to contact her directly with questions.
Great service and follow up.
Did a refinance and the process from start to finish was seamless!
Thank you for refinancing our house,
There was a big issue right before closing and there was zero communication. In fact, we closed our loan and still have never received a call with an explanation/solution. It all ended well, but the complete lack of communication and clerical errors caused tons of unnecessary stress and uncertainty on our part.
Very great customer service. PennyMac was willing to match competitive offer even after locking in rate.
Communication was not consistent
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.