This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I realize that operating in this new normal "COVID -19" environment can be difficult for coworkers used to speaking to each other face to face when working on a loan but there were some gaps in communication between the loan specialist and loan officers. Information that should have been asked at the beginning of the 8 week process, i.e. employment verification, credit check indicated that someone was not following a checklist of required information and sharing amongst the parties.
Tony was very nice, helpful and patient with us. Linda did a great job also. Loved a smooth and easy the process went. We’ve already referred one friend and I’m sure we will more. Thank you.
Excellent customer service!
Explained the process step by step.
The team I worked with at PennyMac Loan Services was very pleasant, communicated well and completed the process as expected. I am very confident with the service I received from PennyMac.
All questions were answered and I had a Couple of crazy ones and Rosario was Awesome with her quick replies
Great experience with refinance, process was quick and painless. Everything was communicated clearly and there were no hidden fees or surprises when it came to close.
It ws a very easy process and John was clear and quick in his responses and any concerns I had.
Great turn around time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.