PENNYMAC

NOBLE PATTERSON I. 

on Birdeye

5 years ago

Great professional and timely service!!! 

Elenita D. 

on Birdeye

5 years ago

Very personable yet provided great quality professional service! 

Peter R. 

on Birdeye

5 years ago

Our rep handling the account was curt at times. She wasn’t available when we called several different times. She had trouble articulating exactly what we needed from our Trust to get this handled in a timely manner. I wouldn’t recommend anyone else using PennyMac with this Customer Service rep. 

Christopher S. 

on Birdeye

5 years ago

The loan fell through because of communication the first time and almost done the same thing the second time. Somehow everybody does not see all the documentation sent in because I had to send the same thing over and over at least four times. 

CHRISTOPHER R. 

on Birdeye

5 years ago

George did a great job. However the phone system at Penny was awful. Another issue is it was impossible to get ahold of your service representative you would leave messages asked for someone to call you back and it would never happen. Also when you did call back in the information you received was always different every person who answered the phone gave you a different message this way to the loan process very confusing and in some cases I thought that I was being scammed. 

DANIEL S. 

on Birdeye

5 years ago

It was not clearly communicated to me that I was going to need to show reserves of a certain amount of money. I had to call and ask questions as opposed to getting a phone call to explain why. 

Sherwood D. 

on Birdeye

5 years ago

Very professional working with us. Thank you 

Khalima M. 

on Birdeye

5 years ago

The Penny Mac team were very quick to respond and all my issues was solved in short time, Dennis Mueller was very pleasant and experienced, Thank you Mac team and Dennis for a great job! 

Christopher W. 

on Birdeye

5 years ago

Overall easy experience.