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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our loan specialist was very fast and thorough, we appreciate the professionalism of the whole team every step of the way.
Letisia was very professional. Answered all my questions in timely matter. Whole transaction went very smooth. Very pleased . Thank you!
Customer service by Ammie Mack was wonderful. She was helpful and pleasant. I had a problem with the refi however because when the notary delivered documents to sign the notary had documents that did not reflect the closing disclosures and the new monthly payment. The payment amount was higher. I contacted Pennymac and I was transferred to Mohammed Ahmed and and new forms were drafted and when the second notary arrived the monthly payment was closer to what we had previously discussed.
I would say it was the timing in the patience of going over the overall procedure of refinancing
Our Loan Specialist was amazing. I would recommend Carmelita to all of my friends and family. She made this process quick and relatively painless. She is very knowledgable in what she does. Sincerely, JoDee McNutt
Great Experience from start to finish -Martin
Being honest and forthright when paperwork started holding us back; I would have rather been told "sorry but it's not ready and this is going to hold us up" rather than getting the run around, playing the blame game and lying about when documents would be produced in order to close. I was also threatened with the recorded line when I was stating these issues and I did nothing to warrant that kind of snide remark. Dominic was great- everyone else was hard to get ahold of or unhelpful.
Communication from your closing specialists. We did not receive responses to email or voice mail. We received multiple requests for the same documents. We were threatened that our loan would be cancelled if we did not respond by the requested date, which we responded to immediately the first time by phone and email. The loan specialist who established our loan was fantastic, from that point going forward, one of the worst customer service experiences.
Great customer service speaking with each representative in reference to the loan was explained in details and patient with questions and concerns answer all phone calls I was close as promised
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,357 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.