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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great customer service and I am thankful for the team support
I was disappointed that my funding was shorted at closing which caused closing to be delayed over the weekend. Questions weren’t answered right away.
Elizabeth was GREAT!!!! She stayed on top of things. Her explaining of things were very good and she made sure I understood them. The contact was also good. Thank you Elizabeth, God Bless & Stay Safe. Ann
You held our initial loan for two years. It took weeks to get the ball rolling and then two months to close on our refi. I just don’t think it should have taken this long.
Performed exceptionally well handling our account
Our loan officer Jay was amazing and very helpful to start the process. However the next person we dealt with Aida did not communicate clearly with us. Most communication was very vague and would be at the end of a work day at the end of a week rushing to get documents and wondering why said documents were not provided, when no previous requests had been made. Or asking for duplicates of documents. When asking multiple times to change our communication as this was very inconvenient it was not.
We refinanced through PennyMac. Due to Covid it did take a little longer than expected. We had no issues with the overall process. We will be selling in a few years and would not hesitate to do a home purchase though PennyMac Loan Service Again. We would recommend PennyMac to others who are in the process of purchasing a home!
Little to no stress, got a great interest rate, and the closing came quickly.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,841 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.