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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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DAVON A.'s profile image
DAVON A. 
5 years ago

I had a good,fast,stress free experience. I really appreciate her and the teams proffessionism,it helped me tremendously,cause I wasn't goin to to refinance at first because I didn't want a hassle. Thanks MAC team. 

William B.'s profile image
William B. 
5 years ago

Excellent through the whole process, 

DAVID O.'s profile image
DAVID O. 
5 years ago

a very nice and easy experience. Thank you!!! 

Richard H.'s profile image
Richard H. 
5 years ago

The loan officers that I had went above and beyond to answer any questions and to accommodate any requests that were made. 

TEDDY C.'s profile image
TEDDY C. 
5 years ago

Process started out great. Expectations were outlined. Communication after day one was shaken at times. Requests for documents were confusing at times. Asking for documentation though the portal and also to ignore portal and email the documents was confusing. Closing in 27 days was great even with a few frustrations along the way. 

CHERYL J.'s profile image
CHERYL J. 
5 years ago

Easy and quick process. 

Ryan M.'s profile image
Ryan M. 
5 years ago

Communication throughout the process was just awful. On 2 separate occasions I had appointments with mobile notaries to sign closing documents. Both occasions I was called the morning of and told the appointment was cancelled. Both times it took a week or more after leaving messages and sending emails to get any communication back as to why. I explored many other companies during these long lapses in communication and if any were able to match your offer I would have taken my business elsewhere. 

Kenneth S.'s profile image
Kenneth S. 
5 years ago

Kali was great with responding to all questions I asked. Hope to work with her again when or if I need another mortgage. 

Sheryl M.'s profile image
Sheryl M. 
5 years ago

Everyone was great at Penny Mac from Eric, who initiated the refinance to Ronald Love who frequently called or emailed to let me know where in the process my loan was. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.