This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a good,fast,stress free experience. I really appreciate her and the teams proffessionism,it helped me tremendously,cause I wasn't goin to to refinance at first because I didn't want a hassle. Thanks MAC team.
Excellent through the whole process,
a very nice and easy experience. Thank you!!!
The loan officers that I had went above and beyond to answer any questions and to accommodate any requests that were made.
Process started out great. Expectations were outlined. Communication after day one was shaken at times. Requests for documents were confusing at times. Asking for documentation though the portal and also to ignore portal and email the documents was confusing. Closing in 27 days was great even with a few frustrations along the way.
Easy and quick process.
Communication throughout the process was just awful. On 2 separate occasions I had appointments with mobile notaries to sign closing documents. Both occasions I was called the morning of and told the appointment was cancelled. Both times it took a week or more after leaving messages and sending emails to get any communication back as to why. I explored many other companies during these long lapses in communication and if any were able to match your offer I would have taken my business elsewhere.
Kali was great with responding to all questions I asked. Hope to work with her again when or if I need another mortgage.
Everyone was great at Penny Mac from Eric, who initiated the refinance to Ronald Love who frequently called or emailed to let me know where in the process my loan was.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.