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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I had a good,fast,stress free experience. I really appreciate her and the teams proffessionism,it helped me tremendously,cause I wasn't goin to to refinance at first because I didn't want a hassle. Thanks MAC team.
Excellent through the whole process,
a very nice and easy experience. Thank you!!!
The loan officers that I had went above and beyond to answer any questions and to accommodate any requests that were made.
Process started out great. Expectations were outlined. Communication after day one was shaken at times. Requests for documents were confusing at times. Asking for documentation though the portal and also to ignore portal and email the documents was confusing. Closing in 27 days was great even with a few frustrations along the way.
Easy and quick process.
Communication throughout the process was just awful. On 2 separate occasions I had appointments with mobile notaries to sign closing documents. Both occasions I was called the morning of and told the appointment was cancelled. Both times it took a week or more after leaving messages and sending emails to get any communication back as to why. I explored many other companies during these long lapses in communication and if any were able to match your offer I would have taken my business elsewhere.
Kali was great with responding to all questions I asked. Hope to work with her again when or if I need another mortgage.
Everyone was great at Penny Mac from Eric, who initiated the refinance to Ronald Love who frequently called or emailed to let me know where in the process my loan was.
PENNYMAC has a 4.4 star rating with 48,086 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.