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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I appreciate the prompt and courteous responses from the PennyMac team. Given the unique times, I didn't feel that response time or level of service was comprised at all. I appreciate everyone on the team, especially Carmelita and Matt that helped to make my refinancing experience a less stressful one.
The follow up from the agent acceded my expectation. I was very busy during the process to keep up with the follow up myself.
Everything was upfront and on time.... And they follow up with you on every part of the process.
Great experience!
I'm very pleased with how quickly the refinance went through. When I had a few adjustments/ requests regarding the loan terms, Tahirah listened carefully and made sure that everything was exactly as I wanted. Also, I love that I was able to do a 23-year loan term, and not be limited to just 15, 20 or 30-year options.
Great service!
Feedback
Very straight forward process - not complicated. Representatives were helpful and informative.
Vonnye Answer the phone! Don’t ignore emails from client, realtors , and lawyers! Communicate with the client needs to be better. If I buy another house I will not come back to Penny Mac for a loan. Now the customer agents and Anthony Trozera were perfect. Anthony always called back and was very thorough with everything. Thank you Anthony Trozera. They are what made this loan happen.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.