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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,089 reviews
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ERICA G.'s profile image
ERICA G. 
5 years ago

I appreciate the prompt and courteous responses from the PennyMac team. Given the unique times, I didn't feel that response time or level of service was comprised at all. I appreciate everyone on the team, especially Carmelita and Matt that helped to make my refinancing experience a less stressful one. 

RONALD M.'s profile image
RONALD M. 
5 years ago

Penny Mac was concise and clear from beginning to end they kept me well-informed it so I had no surprises and no false expectations the closing experience was very precise and expedient 

ORA O.'s profile image
ORA O. 
5 years ago

It went great! 

KATHERINE H.'s profile image
KATHERINE H. 
5 years ago

Everyone was very helpful in explaining the process and answering all my questions. I was able to close with a great rate in a shorter amount of time than expected. 

Michael R.'s profile image
Michael R. 
5 years ago

Feedback 

Joni G.'s profile image
Joni G. 
5 years ago

Communication regarding the whole process. A direct number to get ahold of our associate instead of being sent to a general voicemail. 

TODD D.'s profile image
TODD D. 
5 years ago

Very straight forward process - not complicated. Representatives were helpful and informative. 

JAMES C.'s profile image
JAMES C. 
5 years ago

Everything was done in a professionally and timely manner. 

John Mays I.'s profile image
John Mays I. 
5 years ago

Vonnye Answer the phone! Don’t ignore emails from client, realtors , and lawyers! Communicate with the client needs to be better. If I buy another house I will not come back to Penny Mac for a loan. Now the customer agents and Anthony Trozera were perfect. Anthony always called back and was very thorough with everything. Thank you Anthony Trozera. They are what made this loan happen. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,089 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.