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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I previously was a pennymac customer and I was offered discounts to keep my mortgage with them when bought a new house. I shopped around for loans and when it came down to it, pennymac got me the best interest rate with zero points and saved me nearly $4,000 in closing costs.
It worked out
The closing costs were not communicated properly and some data was wrong as well.
Whole process was quick, painless and saved us a bunch of money long-term.
The application part was great and easy but once it went to underwriters it was a pain. It started smooth but in the end, I was never informed that I was still missing documentation. I had to call 2 days before close and find out. Martha was more confusing to talk to and I felt like she wasn't sure what was going on.
There was confusion with needed documents and multiple requests for the same documents. Once I communicated my irritation I got a call and the problem was taken care of. All in all I got through the process with only a couple of glitches.
I am very happy with my experience here. From beginning to end, everything was done to high standards and with professionalism. I have a friend who will be in the market for a joke and I have already recommended Pennymac to them. I am so happy I found Pennymac.
It was great!
We worked with Liam and he was very professional the entire time. He communicated once every Friday after all the paperwork was turned in to give us an update as to where the loan was. The only downfall, and I don’t feel this was any of his fault, was that we got our closing rescheduled two times. It might be that we live very rural and remote and there are not a lot of people for that service. I did answer the survey honestly but like I said No fault of Liam‘s. He did a wonderful job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,082 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.