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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,082 reviews
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Indra N.'s profile image
Indra N. 
5 years ago

Thank you for the smooth process. 

Christian G.'s profile image
Christian G. 
5 years ago

The PennyMac team communicated very well and very efficiently. They always kept me in the loop and they made the refinancing process very smooth. 

Margaret H.'s profile image
Margaret H. 
5 years ago

Long hold times on the phone. No way to reach my loan processor directly. Incorrect information provided. After various phone calls/emails from Gwendolyn Wheaton to upload specific docs which had already been uploaded, I learned the documentation was uploaded to the incorrect area (there were so many areas, and no clear direction on where to upload). After several emails to confirm my closing location, Gwen still provided the incorrect address/state to the remote notary. 

Evelyn C.'s profile image
Evelyn C. 
5 years ago

Thank you for your KINDNESS and your PROFESSIONALISM. 

DANIEL R.'s profile image
DANIEL R. 
5 years ago

Pretty seamless, even with the phonebook size paperwork. 

Deborah F.'s profile image
Deborah F. 
5 years ago

Great experience and smooth transactions and everyone was very helpful. 

Tory J.'s profile image
Tory J. 
5 years ago

Communication was not often or clear. I had to keep calling in to see what the status of my loan was and every time I called I was told something different. I also kept getting emails that didn't make sense. The only reason we actually closed was because I called again and was told I was missing a document that no one ever asked me for in an almost 2 month span. 

KYLE C.'s profile image
KYLE C. 
5 years ago

Couldn’t get ahold of anyone on the team. No one would call me back or answer my questions. Would not put my friends or family through the experiences. 

John M.'s profile image
John M. 
5 years ago

Daniel Vera was absolutely amazing and very patient. He worked with us on multiple homes and finally on the house we bought. Kristen also was very efficient and knowledgeable. I highly recommend PennyMac.. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,082 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.