This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was seamless and smooth start to finish. Each time I communicated with anyone at PennMac it was pleasant and professional. Huge thanks during the middle of a pandemic.
PennyMac made our refi easy and we felt very well informed every step of the way, even in today’s uncertain times! Thank you Norma!
Thank you for the smooth process.
The PennyMac team communicated very well and very efficiently. They always kept me in the loop and they made the refinancing process very smooth.
Our loan went very smoothly from the very beginning, even after request for lowering the fees I was very satisfied.
had issues with angel Potts... A lot of lack of communication on her end. First i was told that I was eligible for a cash out refi come to find out after already paying for an appraiser that I was not. And fell short of the wait period by a month. got blamed for it. I got told by her that I shoulda knew the exact time from last refi. as if it was my job.(I did get reimbursed) also 4-5 times of getting told I would get a call back, would wait by my phone to No call. list goes on. Not happy.
Clear effective communication!
Long hold times on the phone. No way to reach my loan processor directly. Incorrect information provided. After various phone calls/emails from Gwendolyn Wheaton to upload specific docs which had already been uploaded, I learned the documentation was uploaded to the incorrect area (there were so many areas, and no clear direction on where to upload). After several emails to confirm my closing location, Gwen still provided the incorrect address/state to the remote notary.
Thank you for your KINDNESS and your PROFESSIONALISM.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.