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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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James R.'s profile image
James R. 
5 years ago

Penny mac team is ok, but tough to talk to same person. Call backs did not happen and figures changed from one person to the next. Even though we had Penny mac before, still lots of paperwork on my part. WHY CAN I NOT GET RID OF PMI WITH PENNY MAC? The reviews indicate the results are pretty consistent. Unfortunately. I realize Covid made it more difficult, but still.... 

Dan R.'s profile image
Dan R. 
5 years ago

O 

JAY G.'s profile image
JAY G. 
5 years ago

Iceina stayed in touch with me 

Jonathan M.'s profile image
Jonathan M. 
5 years ago

Excellent service 

Stephan K.'s profile image
Stephan K. 
5 years ago

Very prompt on answering questions. Very good upload site. 

STEPHEN E.'s profile image
STEPHEN E. 
5 years ago

Tracy Parker was great throughout the process. She explained everything very clearly and accurately. It has been a great experience working with Tracy and PennyMac for my refinance loan. 

ALEX J.'s profile image
ALEX J. 
5 years ago

The only reason I stayed an finished my loan was Becca of Carmelita she was good to work with an answered questions. Before Carmelita was assigned to my loan this was the biggest shit show I’ve been apart of Once I finished my application I did not hear from the original loan agent again. Not even an email back. He dumped everything onto his assistants lap which the communication was a little better but not much. There were a couple times I had to call an figure things out on my own 

ERIC P.'s profile image
ERIC P. 
5 years ago

Very Professional and friendly Penny Mac staff made the refinance process a pleasure. 

Hugo M.'s profile image
Hugo M. 
5 years ago

You can calle me, if you would like 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.