PENNYMAC

JOSE P. 

on Birdeye

5 years ago

Professionalism al the time combinen with personal approach. 

VICTOR K. 

on Birdeye

5 years ago

The follow up with clients after we left messages was poor. I feel that the process was slowed on purpose because it fluctuates monies in favor of Penny Mac. We were told no closing costs and yet we paid some closing. Don’t like the fact that Penny Mac just didn’t pay off the credit line we wrapped up in this loan. Instead they chose to send a large check through mail to us. 

Polly P. 

on Birdeye

5 years ago

I emailed a couple of times with questions and didn’t get a response. One was pertaining to a payment that didn’t go through and I ended up paying a late fee because it wasn’t addressed. It was my fault too for not being more persistent in getting my information. 

CALVIN B. 

on Birdeye

5 years ago

Everything went in a timely manner. There were no problems and everyone was gratefully professional. 

Sasha S. 

on Birdeye

5 years ago

From start to finish our loan process was outstanding! Every question I had was answered almost immediately and the communication about the process and status was impeccable! Underwriting and closing went off without a hitch! I will definitely use Penny Mac again for future home purchases! 

JEREMY C. 

on Birdeye

5 years ago

I spoke with Jason about it feel free to speak to him. 

Doug C. 

on Birdeye

5 years ago

Angey and Kali did a great job from beginning to end. I seriously thought the process was going to be much more difficult and time consuming. They provided clear instructions and were patient with ALL of my questions. Very good experience! 

CLARISSA B. 

on Birdeye

5 years ago

Mr. Xavier Johnson was very helpful in getting our home refinanced. He made the process very easy to follow and explained everything in a way that we could understand. His customer service was awesome. Thank you. 

Paula J. 

on Birdeye

5 years ago

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