This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Throughout the application process we were kept aware of the status, and advised when documents were required. The portal was easy to use for uploading documents and viewing the paperwork from Penny Mac. PennyMac staff were knowledgeable and efficient.
Easy clear process with excellent customer service.
thank you
We had a simple refinance. Our credit is good It took 3 months talking to multiple people wanting the same documents that were sent over and over.. I won’t recommend PennyMac...
I really appreciated the “weekly” call to update me, especially during this Covid-19 shelter in place when no Appraisers were coming to homes.
It was a smooth process from the very first call until The end. Everyone was extremely knowledgeable with explaining every step up until the closing.
Na
THE ONLY ISSUE I HAD WAS WHEN I WAS ASKED IF I WANTED TO RECEIVE THE ESCROW BALANCE OF THE OLD LOAN SENT TO ME, OR TO ROLL IT OVER TO THE NEW LOAN. IF I HAD BEEN TOLD HOW MUCH IT WOULD BE, I WOULD HAVE ELECTED TO TAKE IT BACK INSTEAD OF ROLLING IT OVER. WHEN I FINALLY SAW HOW MUCH I WOULD HAVE RECEIVED, THE CLOSING WAS COMPLETE. I CALLED AND ASKED FOR THE ESCROW TO BE RETURNED, I WAS INFORMED THAT IT WAS TOO LATE. THE LAW SAYS I AM ENTITLED TO THAT MONEY, AND I AM NOT HAPPY WITH THE OUTCOME!
I think with the corona virus it may have been difficult at times but could of been better timely communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,082 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.