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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My closing date was pushed back because of a mistake.. someone on your end was saying I had a hole in one of the bedrooms ceilings that’s needed to be fixed.. the home is only a few years old as it was built in 2016.. turned out whoever it was on your end was looking at the wrong paperwork..
Nearly all the representatives of pennymac were respectful and helpful, only 1 bad online experiences with a representative that I never had to communicate with before,just a little sharp and rude with one of his email response. Other that I had a great experience with my refinance of my home. Thank you MAC team .
Kali Thompson and Phil Sandstrom we’re clear and to the point always making us feeling comfortable. I felt I could call anytime and get our questions answered. Kali and Phil are the best and awesome customer service
Our refi process was extremely well managed. We have been with PennyMac since 2016 and we highly recommend them.
Fantastic customer service!
If the so called MAC team would have communicated with each other, if the penny MAC team would have communicated with myself rather than me having to call several times and try to find out what was going on. If I didn’t have to sign refinance paperwork 2 times, If penny Mac didn’t call me at least 3 times saying my mortgage was past due, If I didn’t have to spend a lot of my time trying to explain the problems I was having with the Penny Mac process to 5 or 6 different people. Horrible process
Horrible response time with communication. Could not answer questions and clearly explain
I started the process prior to many of the issues related to COVID -19 being addressed. The loan process was somewhat delayed, but highly understandable based on the current world conditions. I started the process very flexible with my closing time frame, so it was not an issue for me. Overall the process went very smoothly based on the situation presented. Great job everyone!
We originally worked with Laurie Baker and once we had the loan started it went to Jordan,Raj and Antonia. I would get emails saying I needed to do or review something randomly from each of them. Sometimes they seemed like they were referencing the same thing. I had Laurie’s contact information and was able to contact her a few times but no contact information for the other 3. I thought the process was confusing but overall ended with a good refinance that met my needs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.