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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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Deborah D.'s profile image
Deborah D. 
5 years ago

The application process went smoothly. When I did have a question I was able to contact someone easily and get an answer. I am very glad I went with PennyMac for my refinance. 

Dawn K.'s profile image
Dawn K. 
5 years ago

Easiest refi I’ve ever done. 

EVLYN S.'s profile image
EVLYN S. 
5 years ago

PennyMac has a great customer service. I’m very happy with my loan and everyone that help me 

KRISTINE D.'s profile image
KRISTINE D. 
5 years ago

Loan processor and team was great, however underwriting mandated that my loan be processed as non owner occupied even though I do occupy my home. So we had to have the loan reworked which cost me more money at closing. 

Gerardo C.'s profile image
Gerardo C. 
5 years ago

My closing date was pushed back because of a mistake.. someone on your end was saying I had a hole in one of the bedrooms ceilings that’s needed to be fixed.. the home is only a few years old as it was built in 2016.. turned out whoever it was on your end was looking at the wrong paperwork.. 

WILLIAM S.'s profile image
WILLIAM S. 
5 years ago

Our refi process was extremely well managed. We have been with PennyMac since 2016 and we highly recommend them. 

Thomas M.'s profile image
Thomas M. 
5 years ago

Fantastic customer service! 

THOMAS W.'s profile image
THOMAS W. 
5 years ago

If the so called MAC team would have communicated with each other, if the penny MAC team would have communicated with myself rather than me having to call several times and try to find out what was going on. If I didn’t have to sign refinance paperwork 2 times, If penny Mac didn’t call me at least 3 times saying my mortgage was past due, If I didn’t have to spend a lot of my time trying to explain the problems I was having with the Penny Mac process to 5 or 6 different people. Horrible process 

Harry G.'s profile image
Harry G. 
5 years ago

I started the process prior to many of the issues related to COVID -19 being addressed. The loan process was somewhat delayed, but highly understandable based on the current world conditions. I started the process very flexible with my closing time frame, so it was not an issue for me. Overall the process went very smoothly based on the situation presented. Great job everyone! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.