PENNYMAC

TOD B. 

on Birdeye

5 years ago

Great communication and service. 

Ralph M. 

on Birdeye

5 years ago

The refi process went very smooth. 

Juliann B. 

on Birdeye

5 years ago

The process to refinance was so easy and fast. Everyone I worked with were very knowledgable and friendly. 

GRETA S. 

on Birdeye

5 years ago

Everything went just as planned,prompt and in a timely manner. Thank you 

Denee W. 

on Birdeye

5 years ago

dealing with one loan officer, not having to send the same documentation over and over 

HAILEY V. 

on Birdeye

5 years ago

I have received absolutely no correspondence from anybody about closing. This process has been lengthy and difficult. A few weeks into the process our application was withdrawn for NO reason so we had to start over from the beginning. When I had questions for the “MAC Team” the lady who called was incredibly rude and impatient and made me feel stupid for having a question. I will never do business with pennymac again. Please have somebody call me to let me know if the loan has closed. 

KENNETH B. 

on Birdeye

5 years ago

could have sent the amortization schedule when requested but didn't. 

FREDRICK C. 

on Birdeye

5 years ago

Not sure if overall experience affected by pandemic and PennyMac employees working from home or not. I feel there were several communication issues between groups that required me to explicitly refuse to sign documents due to inaccurate information that did not get resolved when PM informed. eg. Loan officer informed that percentage rate was wrong, but I was contacted by two other individuals asking me to esign the docs. I feel this back and forth and lack of communication prolonged the proces. 

YVONNE P. 

on Birdeye

5 years ago

I did an IRRL refinance and had a great experience. It was quick and the agents were very clear and helpful.