PENNYMAC

Ahmadreza F. 

on Birdeye

5 years ago

The process was generally clear, speedy, and professional. The answers by the team were generally to the point and accurate. The last week before closing was a bit rocky given multiple changes to the amount of cash to close but it wasn't too hard to fix. Overall, it was a positive experience. 

MICHAEL G. 

on Birdeye

5 years ago

Tracy was extremely helpful and made the process easy! 

DOUGLAS T. 

on Birdeye

5 years ago

Everything went smoothly and as expected. 

VALERIE W. 

on Birdeye

5 years ago

I feel a lot of people were involved and it took a long time to hear back from people. At one point we were told we would get money back at closing (few thousand dollars) and the next we were told we owe (6,000/7,000) This is a huge miscalculation. At closing nothing was owed or given. Didn't sit well with me and I still don't know exactly what happened. The loan started in Feb and just closed. I was kinda over it all. Some of this wasn't due to Brent but the entire team. 

ELIZABETH Q. 

on Birdeye

5 years ago

Great experience! 

MARK ANDERSON J. 

on Birdeye

5 years ago

The process went without a hitch. The only real concern I had was having an appraiser in my house to take pictures of each and every room, especially during the coronavirus. 

LAURA C. 

on Birdeye

5 years ago

There was a lot of disconnect between people. We would talk to someone and they would say one thing and another person would say something else. Communication was not clear and we had to follow up a lot to make sure everything was working out ok. 

Nathan K. 

on Birdeye

5 years ago

Really good service. Always room for improvement but overall really nice to work with. 

David F. 

on Birdeye

5 years ago

The process was fairly smooth especially when you consider the underlying factors associated with the chaotic state of our world at this time.