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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Great experience during my REFI...thank you MAC Team!
The monthly amount quoted by Floyd of $1406 turned out to be $1455. The check for $680 I was to receive at closing turned out to be $237, and there was no check. Jennifer Ovando did an excellent job advocating for me, and I have been told that i will receive a credit for $680, but I don't know how or when. The closing representative showed a lack of concern over Covid-19.
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I was told the would be a simple loan process. I got numerous calls requesting the same thing and each person did not know what the previous loan officer or supervisor had done. Lastly, when we, meaning the supervisor called your customer service dept. the person said “oh the previous customer service representative did not complete your request” I have used your services before and l was very satisfied. This occurrence was terrible and l am not satisfied with your service.
Very smooth process- representative was helpful and friendly.
Had good experience with pennyMac. Liked the numbers too)
My refi was handled in a professional manner by everyone I had contact with during the process.
I was called weekly during the process to make sure there were no issues pending on the approval. Title took way too long by PA state .
The entire process took at least two months to complete. It was ridiculously long. I also did not like the fact that even though we are married and I make more money than my husband, I was treated as less important. He was designated as the borrower and I was the co-borrower. In this day and age, why were we not both designated as a co-borrower? My name was always listed second, as if I was a second -hand citizen. It was offensive.
PENNYMAC has a 4.5 star rating with 48,842 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.