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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smoothly but I would have liked a final copy of the closing doc before the closing date. I wasn't sure that all the changes we made to the rate would be reflected until I saw them on the docs at closing. Other than that and the delays (likely caused by COVID and not as a result of Pennymac), everything was great and I feel I accomplished what I set out to do.
The Pennymac folks I worked with were WONDERFUL! The closer, who I understand not to be a Pennymac person, however, was a bit more challenging. When I wanted to review a document, I felt pushed through it without adequate time to review and verify the information. It was also not uncommon for the signature page to be on top and I was expected to sign, and the closer seemed frustrated that I wanted to review the pages beneath, which were part of the document. I didn't love that.
Everything done in an expedient manner, all interactions were extremely professional.
⭐⭐⭐⭐⭐
I was very pleased with the prompt and regal customer service from the loan officers & processors. The refinance process went very smooth and quick. Cheers and stay safe!
PennyMac professionals were able to guide me through this process with ease, confidence, and at my pace. I felt they cared about me and answered all my questions without pressuring me in the process by stating the facts and options available to me. Great job PennyMac!!
I T WAS GREAT BUT IT SHOULD HAVE BEEN BETTER IF NOT DUE TO COVID-19 WHICH AFFECT TO COOMUNICATE WITH OUR LOAN OFFICER DIRECTLY INSTEAD OF TALKING TO DIFFERENT PERSON WHO EVER PICKS-UP THE PHONE AND DOES NOT REALLY SATISFY THE ANSWER OR CLARIFY DOUBT THAT WE HAVE. Or I don't know if its because of COVID -19 that is so hard to talk to our direct lender or maybe not..But we manage to get through the process even we kind of un answered doubt at that time.We thank You for your help.
The refinance process was easy and we kept informed of each step. We thought that with the COVID-19 pandemic the process would be slow and confusing. The process was not a problem and quick. The team we worked with was fantastic. Thank you
Sharon is the best loan processor with whom I have ever worked! Fastest refinance I have ever had! Pennymac USA will be my only mortgage company from this day forward! Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,842 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.