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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,842 reviews
Select a rating
VICKIE H.'s profile image
VICKIE H. 
on Birdeye

4 years ago

None 

Chuck Abellon I.'s profile image
Chuck Abellon I. 
on Birdeye

4 years ago

Awesome job!!! 

MICHAEL D.'s profile image
MICHAEL D. 
on Birdeye

4 years ago

Very quick, informative, friendly. Great service! 

Ryan S.'s profile image
Ryan S. 
on Birdeye

4 years ago

. 

Cynthia M.'s profile image
Cynthia M. 
on Birdeye

4 years ago

My closing happened a month later than was predicted - due to the lack of attention and accurate processing by PennyMac. It became frustrating and annoying. I was already a customer of PennyMac - "simply" doing a refi. I've never had a problem with the company's SOP but I felt very unimportant receiving the routine emails sent repeatedly. As a customer service professional, what would have made the experience better was accurate personal contact and efficient follow-up. Thank you for asking. 

Samuel F.'s profile image
Samuel F. 
on Birdeye

4 years ago

Profesionales! 

ERIC H.'s profile image
ERIC H. 
on Birdeye

4 years ago

Friendly and attentive service. Got a lower rate and in the end lower overall costs for my loan long term. 

Antione N.'s profile image
Antione N. 
on Birdeye

4 years ago

The PennyMac Team made my refinance process a breeze. I called to inquire about refinancing. On thing lead to another and here we are one month later with a 2.75 rate, who could ask for more. We were at 5% and thought ok 3.8 would be 👍. We’re over the moon and the process of uploading documents online to esigning. All made easy. Thank you 😊 PennyMac 

Michael B.'s profile image
Michael B. 
on Birdeye

4 years ago

Easy and non stressful 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,842 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.