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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Always call customer back when message left especially when needs clarification.
Good
Penny mac is very professional and a great overall company. Highly recommend.
Upon our initial inquiry with PennyMac, we were told we'd close during the 2nd week of April. Our closing date was effectively changed three times (including from the first estimate). The biggest issue with the delays is that we were NEVER told in advance of the delays without us having to initiate the communication. We found out we weren't closing on the third estimated day the day of closing, and we only found out because I had to call the PennyMac rep to find out what was going on.
I feel like maybe communication could have been a little better. I called a lot to get updates and maybe it would be easier for them to call or send an email every week or so.
The refinancing was seamless
The process went quickly and with no surprises.did what they said they would and in a timely manner.I am pleased with the way I was treated and want to thank Ms Estrada for all of her help.
There were a few questions regarding points that weren’t answered to my liking. I never received an answer. I wasn’t told about the funds / personal check needed at closing by my loan officer. It was implied that I knew after reading the closing documents. Outside of those two incidents the process was great and straightforward.
We had a great service with PennyMac. Very quick, efficient and professional. The time frame from application to closing was surprisingly quick. Everyone we had contact with was very pleasant and helpful in the process. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,842 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.