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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clear communication and clear phone calls. I had to make all the calls to your company and the calls eventually escalated to a manager who NEVER returned my calls. I had to give at least 1 star to move thru your survey but really it deserved NO stars. I will NEVER refinance with this company again. The poorest customer service I have ever received from a company. You all should be ashamed of this service.
The refinance process was made painless for me.
Very slow process. Hard to get ahold of people. I would get a different person every time I called and they wouldn’t know my loan history. I did not get calls back in a timely manner. When I was on a call it seemed like the loan officer was in a rush to get off the line. There were errors in the documents a few times and I repeatedly provided my closing attorney information which was ignored and another closing attorney and title company assigned.
The whole process was easy and fast.
Billy and Raveena are great to work with. Everything was explained in detail. The closing went great! I love working with Penny Mac. Thank you!
Excellent service and super helpful answering questions and keeping me informed :)
Communicating
Gracias a Penny Mac por todo su apoyo y colaboracion durante este proceso. Lo hicieron facil y Seguro.
It was a GREAT experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,843 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.