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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything has been taking care of and fast enough to process than what I expected. Thankfully for even this pandemic situation we've been able to do this and thanks for your help.
The bumps in this process was due to the transition of to the telecommunication process, due to covid19. No one is to blame for this, it was just the way the it was, working out the kinks in the system. In the end it all happened and on time. Thanks to Dennis Wang, Diana Rogel and Martha Musuda
Direct access to our loan specialist, accurate documents at closing, ability to answer difficult questions with an accurate answer in a more timely manner, and more transparency regarding final cash to close numbers would all have helped make the process smoother.
I chose PennyMac for my refi in part because they have held my current loan for a few years. During that time I encountered no problems with them, and found their website and phone app easy to navigate for questions and information. The refi has been a breeze, with one exception: I expected to receive my funds when the loan was funded. No funds were received by my bank that day. Hopefully it will be the next business day.
GREAT service perfect, perfect people to work with from a customer stand point.
I was well informed throughout the entire process. All my questions were answered promptly and we were able to close ahead of schedule. This was by far the smoothest mortgage process I've ever been through. Great job Penny Mac!!!
Working with Antonio Torres was great. He explained all the steps, helped us understand the whole process, and always prompt in returning any calls or emails we sent him. The whole process with the Penny Mac team was great!
Long gaps if time to get answers to questions. Although we did close successfully, it took a month longer than necessary. We do understand that delays were common due to covid-19 and the high volume of refinance closings.
Very impressed with the speed and attention given to me by the team at PennyMac. Thanks again for helping me refinance my home.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,843 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.