PENNYMAC

KIMMIE E. 

on Birdeye

5 years ago

Wonderful experience 

RICHARD R. 

on Birdeye

5 years ago

Nobody updated the payoff, there for our payoff is wrong. We are owed a $1,301 credit. Laziness at it's best. Communication was terrible. Please send our refund asap! 

SCOTT M. 

on Birdeye

5 years ago

The whole process was pretty seamless however a little of the communication was fuzzy. 

Graham K. 

on Birdeye

5 years ago

Max and Jeffery are excellent communicators. It was a pleasure doing business over the phone with them. They made my refi smooth and effortless. All questions and concerns were answered, a completly stress-free process. I highly recommend their services and professional work. Many thanks guys. 

Kayla H. 

on Birdeye

5 years ago

Communication was not consistent through the different departments that we dealt with. We were being told very different things on very specific questions. 

Maria Q. 

on Birdeye

5 years ago

Carmelita was very responsive and knowledgeable. She kept in contact with me on a weekly basis with updates every step of the way. There was one small glitch but she was immediately on it and resolved it that same day. She is a huge asset to her team and your company. Great job Carmelita! 

HEIDI R. 

on Birdeye

5 years ago

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HAMID O. 

on Birdeye

5 years ago

Both Jeff Smith and Ari'ele Smith are rock stars in this field. You guys should be proud to have such great people in your team. 

Kelly B. 

on Birdeye

5 years ago

Gwendolyn was very hands off. She called once and left a voicemail and everything else was via email. She did not answer questions the first time asked and then gave inaccurate/false information ( said we should indicate to the person closing our loan that we wanted biweekly payments) prior to the closing. She also failed to respond to our insurance agent so information wasn’t available at the closing. I sent her an email to this affect to which she did not respond.