PENNYMAC

Beauford Brown I. 

on Birdeye

5 years ago

processor was polite and knowledgeable, understood what I was trying to accomplish allow me to reach my goal in a timely matter 

CAROL S. 

on Birdeye

5 years ago

Everyone on the Mac team was knowledgeable, pleasant, and easy to work with. Thank you. 

Kathryn R. 

on Birdeye

5 years ago

Richard was very helpful and friendly. He communicated with me every step of the way. There were some hitches with the closing, but I don’t think it was Richard’s fault. When there were hitches, he worked to straighten them out as quickly as possible. 

Charles S. 

on Birdeye

5 years ago

They did a good job 

ROBERT R. 

on Birdeye

5 years ago

Thanks to all the individuals that was involved in my loan process, it was Excellent as always. Thanks Anthony for keeping me up to date throughput the process. I am great full for having my loan with PennyMac. Thanks a million for everything. 

ANGELA T. 

on Birdeye

5 years ago

This was such a smooth & easy process. It was not stressful or overwhelming at all. Everything was simply explained & explained to me. All of my questions were answered & everyone was so friendly. Thank you so much for such a great experience! 

CARMEN C. 

on Birdeye

5 years ago

I think the process to refinance with a current customer with no cash out should be streamlined. I thought the process would be faster given that my mortgage was being serviced by PennyMac and The terms of the loan were the same. At least I accomplished my goal, to lower my payment and get a lower rate. 

WILLIAM M. 

on Birdeye

5 years ago

Very easy refinance procedure. 

PEARL S. 

on Birdeye

5 years ago

I realize we're going through a pandemic and people are working from home, but it was a lengthy process. Liem was accessible and answered the questions he could. I appreciated his quick response. However, our first loan contact with William was great but getting him to respond was an issue.