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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,795 reviews
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Beauford Brown I.'s profile image
Beauford Brown I. 
5 years ago

processor was polite and knowledgeable, understood what I was trying to accomplish allow me to reach my goal in a timely matter 

CAROL S.'s profile image
CAROL S. 
5 years ago

Everyone on the Mac team was knowledgeable, pleasant, and easy to work with. Thank you. 

Kathryn R.'s profile image
Kathryn R. 
5 years ago

Richard was very helpful and friendly. He communicated with me every step of the way. There were some hitches with the closing, but I don’t think it was Richard’s fault. When there were hitches, he worked to straighten them out as quickly as possible. 

Charles S.'s profile image
Charles S. 
5 years ago

They did a good job 

ROBERT R.'s profile image
ROBERT R. 
5 years ago

Thanks to all the individuals that was involved in my loan process, it was Excellent as always. Thanks Anthony for keeping me up to date throughput the process. I am great full for having my loan with PennyMac. Thanks a million for everything. 

ANGELA T.'s profile image
ANGELA T. 
5 years ago

This was such a smooth & easy process. It was not stressful or overwhelming at all. Everything was simply explained & explained to me. All of my questions were answered & everyone was so friendly. Thank you so much for such a great experience! 

CARMEN C.'s profile image
CARMEN C. 
5 years ago

I think the process to refinance with a current customer with no cash out should be streamlined. I thought the process would be faster given that my mortgage was being serviced by PennyMac and The terms of the loan were the same. At least I accomplished my goal, to lower my payment and get a lower rate. 

WILLIAM M.'s profile image
WILLIAM M. 
5 years ago

Very easy refinance procedure. 

PEARL S.'s profile image
PEARL S. 
5 years ago

I realize we're going through a pandemic and people are working from home, but it was a lengthy process. Liem was accessible and answered the questions he could. I appreciated his quick response. However, our first loan contact with William was great but getting him to respond was an issue. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,795 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.