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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything happened fairly quickly. And almost all of my questions were answered.
When I sent in my refinance request I thought I would hear from a representative in a few days or a week. I was really surprised to hear from them later that day. My next contact was with My'Esha Allen the very next day. She told me how the process worked, how long it may take and what to expect. I was very impressed with how quickly they contacted me and how friendly the Mac Team was. The loan closed a little faster than I expected and I am very satisfied.
Great experience
PennyMac was responsive and answered questions. The rate was good. Because my spouse and I were in separate locations, I asked she be included in information emails. Didn't always happen with the computer generated information so that was irritating. Overall experience was good I think but wished my closing costs coul have been shared with PennyMac as a good faith gesture for staying with the company. Nothing personal I guess, just business. Everybody has a bottom line...
Review Process was smooth for the most part. The only part that was rocky was the first closing attempt when the loan documents were not accurate and had to be redone to match the accurate closing disclosure. Other than that the closing process was smooth and the loan officer answered all questions in a timely manor.
Julian was very pleasant over the phone, and during these trying times, it was nice to have this go as painless as it did! Again, Julian made the experience even more exceptional. Thanks for being a company of good folks.
Timothy was both informative and knowledgeable. Made the process easy to follow and understand. Great customer service skills.
Much thanks to PennyMac and the entire team. Very helpful, no stress. We are totally pleased with the service and support that PennyMac provides. Thanks, Robert & Carol L.
Once again PennyMac refinancing was completely seamless and stress free.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.