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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The PennyMac Team was looking out for me and my family from start to end. I will be a lifelong customer. Highly recommend their services.
Good company to do business with.
The communication and friendliness of my loan officer she is very personable and answers any of your questions. And stays in contact with you thru out the entire process
My loan specialist Carmenlita Villarreal was amazing, very helpful and made my loan process painless. I would recommend her to anyone.
This was a wonderfully smooth process. Derek and Hector were outstanding from an information, care of customer, and professional standpoint. Quick and accurate answers, completely transparent process, and great customer service. Highly recommend using PennyMac for your loan servicing needs!
Brian Mitchell and Jeffries Johnson were both awesome. They made my re-finance so easy. In any business, customer service is the key. Well they exceeded the customer service expectations. With that, I say “thank you”. BRJackson
I had several questions about the numbers on the disclosure. I was able to see it in the bottom line but there was never a complete accounting of where my old Escrow was applied to the new loan.
.
Communication was terrible. It was hard to get a response from anyone on the pennymac team. I had to pursue corrections on my closing documents several times. No one would call or email me back. Every time I called in I talked to a new person who gave me different answers. One of the people I talked to was just plain rude. It was a very unpleasant experience over all. Had I the opportunity to do it all again, I would have gone with a competitor.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.