This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It would have been a better experience if information were consistent when problems within the process occurred. For example, the loan requested was a VA loan and it was reported I was paying taxes when I was tax exempt and I was given conflicted information on if I did or didn’t pay taxes. Another issue was the loan was not supposed to include taxes and at the original closing date, taxes were on the documents and closing had to be rescheduled to another date because of the error.
Great customer service. The PennyMac team kept me in the loop throughout the process which was greatly appreciated.
This is my third real estate loan with PennyMac and it keeps being a tremendous experience. All representatives were very professional, knowledgeable, and respectful in answering my questions about the process from start to finish. Thanks to everyone especially Ms. Rosario Lopez.
Everything was a great and rolling until the Covid19 pandemic. It added almost a whole month onto the loan process.i formation took,inter to communicate between everyone. But it all finally come to a end and we closed! As long as America bounces back from this crisis everything will be ok! If it wasn’t for Covid19 the loan process would have taken less time.all in all I pretty satisfied with it.
The PennyMac Team was looking out for me and my family from start to end. I will be a lifelong customer. Highly recommend their services.
The communication and friendliness of my loan officer she is very personable and answers any of your questions. And stays in contact with you thru out the entire process
This was a wonderfully smooth process. Derek and Hector were outstanding from an information, care of customer, and professional standpoint. Quick and accurate answers, completely transparent process, and great customer service. Highly recommend using PennyMac for your loan servicing needs!
Great job!
.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,090 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.