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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
It would have been a better experience if information were consistent when problems within the process occurred. For example, the loan requested was a VA loan and it was reported I was paying taxes when I was tax exempt and I was given conflicted information on if I did or didn’t pay taxes. Another issue was the loan was not supposed to include taxes and at the original closing date, taxes were on the documents and closing had to be rescheduled to another date because of the error.
The accuracy. The promptness and every question i had was answered clearly
Richard went above and beyond to contact us and make sure we knew where we were in the process and what to expect. Richard's personal contact during such a major experience was greatly appreciated. Richard made this process very simple! I have already recommended PennyMac to my colleauges who are considering taking advantage of the current market.
The only problem was the 1st disclosure was calculated incorrectly. Due to the extra time things took, I had to pay a late fee on my April payment. Otherwise everything went smoothly.
Thank you for a fast, friendly, and professional experience.
Martha did an excellent job managing the complexities of the loan process and took the time to ensure we understood our loan. She was always prompt and helpful when either our realtor or myself needed quick action or information. Martha made us feel like a valued customer who care about future goals.
Great customer service. The PennyMac team kept me in the loop throughout the process which was greatly appreciated.
Good fast service.
This is my third real estate loan with PennyMac and it keeps being a tremendous experience. All representatives were very professional, knowledgeable, and respectful in answering my questions about the process from start to finish. Thanks to everyone especially Ms. Rosario Lopez.
PENNYMAC has a 4.4 star rating with 48,102 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.