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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The only complaint I have is that it took me several times of contacting Pennymac to get the refinance process started. I was just wanting to discuss the options with someone and no one ever called me back. I eventually just started the process online and immediately received a call. I eventually received calls back from my initial inquiries, but we where several weeks into the refinance process by that point. other than that, it has been an easy and smooth experience.
Max did a fantastic job communicating with me. He was available every time I called. Another thing I liked was every time I called I was automatically routed to Max.
Clear and precise communication, great customer service!!
Nekita was awesome! She saved the day! Whenever I was unsure about the status, the documents or any part of the loan, she was there. She went above and beyond.
A one-time list of all required documents would be more efficient than getting numerous requests for one or two documents at a time. Also, because the process took so long I had to submit a number of documents more than once.
Good overall experience.
Thanks for all your Help!!
Everything went as planned with no surprise’s
no public onfo
PENNYMAC has a 4.4 star rating with 48,090 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.